Shipping
UK domestic shipping
At Wraith, we strive to provide a seamless and delightful shopping experience for our valued customers. We understand the importance of reliable and efficient shipping services, and we are committed to delivering your precious jewelry purchases safely to your doorstep within the United Kingdom. Please review our UK Domestic Shipping Policy outlined below:
Order Processing:
Upon receiving your order, our team will process it with the utmost care and attention to detail.
Please allow 2 weeks for order production and processing before shipment.
Shipping Methods:
We offer various shipping methods to cater to your preferences and requirements.
Standard Shipping: Delivery within 3-5 business days.
Express Shipping: Expedited delivery within 1-2 business days.
Free Shipping: Enjoy complimentary standard shipping on orders above a specified value. Please refer to our website for the current threshold.
Shipping Charges:
Shipping charges will be calculated based on the shipping method selected and the total weight of the package.
The exact shipping charges will be displayed during the checkout process for your review before finalizing your order.
Shipment Tracking:
For your convenience, we provide order tracking services.
Once your package is shipped, you will receive a confirmation email containing the tracking number and instructions on how to track your shipment.
You can track your package directly on our website or through the designated courier's online tracking system.
Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete.
We will not be responsible for delivery delays or non-delivery if the address provided is incorrect or incomplete.
If you need to update or change the delivery address after placing your order, kindly contact our customer service team immediately for assistance.
Delivery Attempts and Re-Delivery:
Our shipping partners will make reasonable attempts to deliver your package to the provided address.
In case of a failed delivery attempt, a delivery notification will be left, and arrangements for re-delivery or collection from a local depot will be provided.
Shipping Restrictions:
Some jewelry items may be subject to specific shipping restrictions due to legal or safety regulations.
We comply with all applicable regulations and reserve the right to cancel or modify orders for restricted items.
For further information on shipping restrictions, please refer to our website or contact our customer service team.
Shipping Insurance:
All packages are fully insured during transit to protect against loss, theft, or damage.
In the unlikely event of any issue with your shipment, please contact our customer service team, and we will assist you accordingly.
International shipping
Shipping Methods and Timeframes:
We offer various international shipping methods to accommodate different destinations and delivery preferences.
International shipping times may vary depending on the destination country and local customs procedures.
Please allow extra time for customs clearance and any potential delays that may occur during international transit.
Shipping Charges and Taxes:
Shipping charges for international orders will be calculated based on the shipping method selected and the total weight of the package.
Import duties, taxes, and customs fees imposed by the destination country are the responsibility of the customer.
These additional charges, if applicable, are not included in the item price or shipping cost displayed during checkout.
Please check with your local customs office to determine the potential fees or taxes associated with your order.
Shipment Tracking:
For international orders, we provide shipment tracking services whenever available.
Once your package is shipped, you will receive a confirmation email containing the tracking number and instructions on how to track your shipment.
The availability and extent of tracking may vary depending on the destination country and the shipping method selected.
Customs and Import Regulations:
Please be aware of the customs and import regulations of your country.
Some countries may have restrictions or prohibitions on certain types of jewelry or materials.
We comply with all applicable international regulations and will not ship restricted items to prohibited destinations.
It is your responsibility to ensure that the items you order comply with your country's import regulations.
Currency and Payment:
Our website displays prices in your local currency for your convenience.
Payment for international orders is accepted in various currencies, subject to the payment methods available during the checkout process.
Shipping Address and Restrictions:
Please ensure that the shipping address provided during checkout is accurate and complete.
We are not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses.
Some countries may have specific shipping restrictions or limitations. We reserve the right to cancel or modify orders for restricted destinations.
Shipping Insurance:
All international shipments are fully insured against loss, theft, or damage during transit.
In the unlikely event of any issue with your international shipment, please contact our customer service team, and we will assist you accordingly.
Returns
Eligibility for Returns:
We accept returns for eligible items within 30 days from the date of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Custom-made or personalized items are non-returnable unless they arrive damaged or defective.
Return Process:
To initiate a return, please contact our customer service team within the specified return period.
We will provide you with detailed instructions on how to proceed with the return, including the return address.
Please note that returns made without prior communication with our customer service team may not be accepted.
Return Shipping:
The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item received, item arrived damaged or defective).
We recommend using a trackable shipping method and obtaining proof of shipment for your return. We are not responsible for returns that are lost or damaged during transit.
Inspection and Refunds:
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
If the item is deemed eligible for a return, we will process your refund within 7 business days.
The refund will be issued using the original payment method used for the purchase, unless otherwise specified.
Non-Refundable Items:
Certain items are non-refundable for hygiene reasons, such as earrings or items that have been worn or used.
Gift cards or promotional items are also non-refundable unless they are proven to be defective.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to discuss availability and exchange options.
Exchanges are subject to the same eligibility criteria as returns.
Damaged or Defective Items:
In the event that your item arrives damaged or defective, please contact our customer service team immediately.
We may request photos or additional information to assess the issue and provide you with a suitable resolution.
Discretionary Refusal of Returns:
We reserve the right to refuse returns that do not comply with our return policy, including items that are not in their original condition, show signs of wear or damage caused by the customer, or have been tampered with or altered.
By making a purchase from Wraith, you agree to abide by the terms and conditions outlined in this Returns Policy.
If you have any questions or require further clarification regarding our Returns Policy, please contact our customer service team. We are here to assist you and ensure your shopping experience with us is satisfactory..